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Terms of Service

Terms and conditions for using OmnIAtix Chat

Last Updated: August 2, 2025

Welcome to OmnIAtix Chat. These Terms and Conditions of Service ("Terms", "Agreement") govern your access and use of the services, software, platform and websites of OmnIAtix Chat (collectively, the "Service") offered by Omniatix and/or its affiliates ("Omniatix", "OmnIAtix Chat", "we", "our").

By registering, accessing or using the Service in any way, you ("Customer", "Your Business") and any entity you represent, unconditionally agree to be bound by these Terms and become a party to this Agreement. If you are accepting these Terms on behalf of an organization, you represent and warrant that you have the authority to bind such organization to these Terms. If you do not agree to all the terms of this Agreement, you may not use the Service.

1. Key Definitions

  • OmnIAtix Chat Service (or "Service"): The comprehensive platform that combines advanced Artificial Intelligence (AI) agents with an omnichannel customer service solution, including software, APIs, documentation and any related material provided by Omniatix.
  • Customer (or "Your Business"): The person or entity that contracts and uses the OmnIAtix Chat Service.
  • Customer Employees: Natural persons who are employees, contractors or authorized representatives of the Customer and who interact with the Service on behalf of the Customer.
  • End Users (or "Your Business Customers"): The persons (current or potential customers of the Customer) who interact with the Customer through the OmnIAtix Chat Service.
  • Customer Context (or "Customer Content"): All information, data, documents, knowledge bases, process flows, configurations and materials that the Customer provides, uploads, configures or makes available to OmnIAtix Chat to customize and operate the Service, including information to train and guide AI agents.
  • Omnichannel Platform: The Service component that unifies and manages communications across various channels (e.g. WhatsApp, Facebook Messenger, Instagram, web chat, email).
  • AI Agents: The Service's virtual assistants that use technologies such as RAG (Retrieval Augmented Generation) and MCP (Model Context Protocol) to interact, respond and execute tasks.
  • RAG (Retrieval Augmented Generation): Technology that allows AI Agents to access specific knowledge bases to generate accurate and contextualized responses.
  • MCP (Model Context Protocol): The protocol that defines how the different Service components interact and share information with Artificial Intelligence models.

2. Service Description

2.1. Omnichannel Platform

OmnIAtix Chat offers a platform that integrates multiple communication channels (WhatsApp, Facebook Messenger, web chat, email, etc.) into a unified interface, allowing the Customer to:

  • Centralize all communications with their End Users in a single place
  • Manage conversations across different channels consistently
  • Monitor and analyze customer service metrics
  • Assign and distribute conversations between human and virtual agents

2.2. AI Agents

The Service includes AI Agents that can:

  • Maintain natural and contextualized conversations with End Users
  • Access and use knowledge bases provided by the Customer through RAG technology
  • Execute specific tasks according to Customer needs (schedule appointments, process orders, answer frequently asked questions, etc.)
  • Escalate complex queries to human agents when necessary
  • Learn and improve continuously based on interactions and feedback received

2.3. Plans and Features

OmnIAtix Chat offers different plans with different levels of functionality and capacity. Specific features, limits and prices are available on our pricing page. We reserve the right to modify, update or discontinue any plan or feature at any time, although we will make reasonable efforts to notify affected Customers in advance.

3. Accounts and Users

3.1. Account Creation

To use the Service, the Customer must create an account by providing accurate, complete and up-to-date information. The Customer is responsible for maintaining the confidentiality of their access credentials and for all activities performed under their account.

3.2. Usage Requirements

To use the Service, the Customer must:

  • Be at least 18 years of age or the legal age of majority in their jurisdiction
  • Comply with all applicable laws, including but not limited to, privacy, data protection, intellectual property and electronic communications laws
  • Not use the Service for illegal, fraudulent, deceptive or unauthorized activities
  • Not infringe or violate third party rights through use of the Service

3.3. Authorized Users

Depending on the contracted plan, the Customer may assign user accounts to their Employees to access and use the Service on their behalf. The Customer is responsible for:

  • Ensuring that their Employees comply with these Terms
  • Managing access and permissions of their Employees
  • All actions performed by their Employees in the Service

4. Subscriptions and Payments

4.1. Subscription Plans

OmnIAtix Chat offers various subscription plans that vary in features, limits and prices. Specific details are available on our pricing page. By subscribing to a plan, the Customer agrees to pay the associated fees according to the terms established for such plan.

4.2. Billing and Renewal

Unless otherwise specified, all subscriptions automatically renew at the end of the subscription period. Fees will be billed to the payment method provided by the Customer at the beginning of each billing period. The Customer is responsible for keeping their payment information up to date.

4.3. Taxes

Fees do not include taxes, unless expressly stated otherwise. The Customer is responsible for all applicable taxes, including sales, use, VAT or other similar taxes, in addition to the fees.

4.4. Price Changes

Omniatix reserves the right to modify its prices at any time. For existing Customers, any price change will take effect at the beginning of the next billing period following notification of such change.

4.5. Cancellations and Refunds

The Customer may cancel their subscription at any time from their account settings. Cancellations will be effective at the end of the current billing period. No prorated refunds will be provided for early cancellations, unless required by applicable law.

5. Customer Content and Data

5.1. Content Ownership

The Customer retains all rights, title and interest in their Content. By providing Content to OmnIAtix Chat, the Customer grants Omniatix a worldwide, non-exclusive, royalty-free license to use, modify, adapt, reproduce and process such Content solely for the purpose of providing and improving the Service.

5.2. Content Responsibility

The Customer is solely responsible for the accuracy, quality, completeness, legality, reliability and ownership of all their Content. The Customer warrants that they own or have obtained all necessary rights to provide the Content to OmnIAtix Chat and that the use of such Content as contemplated in these Terms does not violate any law or third party rights.

5.3. End User Data

The Customer acknowledges and agrees that they are the data controller (as defined in applicable data protection laws) of the personal information of their End Users collected through the Service. As such, the Customer must:

  • Comply with all applicable data protection laws
  • Obtain and maintain all necessary consents from End Users for the collection, use and processing of their personal data
  • Implement and maintain a clear and accessible privacy policy that adequately informs End Users about how their data is used
  • Respond to End User requests regarding their rights under applicable data protection laws

5.4. Data Use by Omniatix

Omniatix will process Customer Content and End User data in accordance with our Privacy Policy and the corresponding Data Processing Agreement. Additionally, Omniatix may:

  • Collect and use aggregated and anonymized data to improve the Service, develop new features and for statistical analysis
  • Use operational data related to the Customer's use of the Service to administer, maintain and improve the Service

5.5. Data Deletion

Upon termination of this Agreement, or at the Customer's request, Omniatix will delete Customer Content as set forth in our Privacy Policy and in accordance with applicable laws. Omniatix may retain certain data as necessary to comply with legal obligations, resolve disputes or enforce our agreements.

6. Usage Restrictions

By using the Service, the Customer agrees not to:

  • Use the Service to send, store or transmit any illegal, defamatory, threatening, harmful, abusive, obscene content or that constitutes an invasion of privacy of any other person
  • Use the Service to send, store or transmit any material containing viruses, trojans, worms, time bombs or any other computer code, file or program designed to interrupt, damage or limit the functionality of the Service
  • Interfere with or disrupt the integrity or performance of the Service
  • Attempt to gain unauthorized access to the Service, its related systems or networks
  • Perform penetration testing, vulnerability scans or any other security testing without prior written consent from Omniatix
  • Copy, modify, create derivative works, decompile, disassemble or attempt to discover any source code or underlying algorithms of the Service
  • Access the Service to build a competitive product or service or to copy any ideas, features, functions or graphics
  • Sublicense, resell, rent, lease, transfer, assign or distribute access to the Service to unauthorized third parties
  • Use the Service to conduct unsolicited direct marketing activities or spam
  • Use the Service in any way that could damage, disable, overload or impair the operation of the Service
  • Use the Service for any illegal or unauthorized purpose

7. Intellectual Property

7.1. Omniatix Ownership

Omniatix and its licensors own and retain all rights, titles and interests in and to the Service, including all related intellectual property rights. These Terms do not grant the Customer any ownership rights over the Service, its technologies or the intellectual property rights owned by Omniatix.

7.2. Limited License

Omniatix grants the Customer a limited, non-exclusive, non-transferable and revocable license to use the Service solely for their own internal business operations and in accordance with these Terms and any applicable documentation.

7.3. Feedback-Based Improvements

The Customer may provide ideas, suggestions or comments (collectively, "Feedback") regarding the Service. By providing Feedback, the Customer grants Omniatix a worldwide, perpetual, irrevocable, royalty-free and non-exclusive license to use, reproduce, modify, distribute and commercialize such Feedback without any attribution or compensation.

7.4. Trademarks and Logos

Neither party may use the trade names, trademarks, logos, domain names or other distinctive identifiers of the other party without the prior written consent of such party. However, Omniatix may include the Customer's name and logo in its customer list and promotional materials, unless the Customer requests otherwise in writing.

8. Disclaimer of Warranties

8.1. No Warranties

Omniatix provides the OmnIAtix Chat Service "as is" and "as available" without warranties of any kind, whether express or implied. We do not warrant that our Service will be uninterrupted, error-free, or free of viruses or other harmful components.

8.2. AI Agent Responses

While we strive to ensure that our AI Agents provide accurate and useful responses, we cannot guarantee the quality, accuracy or suitability of responses generated by AI Agents. Omniatix assumes no responsibility for responses provided by AI Agents. Customers and End Users should independently verify the accuracy and suitability of any information provided by AI Agents.

8.3. Technological Limitations

The Customer acknowledges and agrees that:

  • AI Agents may generate incorrect, incomplete or inappropriate responses, and depend on the quality and accuracy of Customer Content provided
  • AI technology is constantly evolving and may have inherent limitations
  • Integrations with third-party platforms (WhatsApp, Facebook Messenger, etc.) may be affected by changes in the policies or APIs of such platforms
  • Service performance may vary according to external factors such as internet connectivity, third-party service availability, and system load

8.4. Customer Responsibility

The Customer is solely responsible for:

  • Supervising and reviewing AI Agent responses before they reach End Users, when applicable
  • Properly configuring escalation flows so that complex or sensitive queries are handled by human agents
  • Providing accurate, up-to-date and complete Customer Content to optimize AI Agent performance
  • Implementing the control and supervision measures they deem necessary for their specific business

9. Contact Information

For questions about these Terms of Service, contact us at:

  • By email: [email protected]
  • By phone: +54 9 223 688 1097
  • By mail: Millán 967, 7600, Mar del Plata, Argentina