Privacy Policy

Last Updated: August 2, 2025

1. Introduction

Omniatix takes your privacy seriously and considers it important that your personal data is treated with the necessary care and confidentiality at all times.

This privacy policy ("Privacy Policy") applies to all visitors and users of the services and websites of OmnIAtix Chat (collectively, the "Service" or "Websites") and any related applications, offered by Omniatix (available at https://omniatix.com) and/or any of its affiliates ("Omniatix", "OmnIAtix Chat", "we" or "our"). Please read this Privacy Policy carefully. By accessing or using any part of the Service, you acknowledge that you have been informed and consent to our practices regarding your personal information and data.

1.1. Who Does This Policy Apply To?

This Privacy Policy applies to the processing of personal data of:

Your Business (Customer): Companies or individuals who contract OmnIAtix Chat services.
Customer Employees: People who work for the Customer and use OmnIAtix Chat.
End Users (Your Business Customers): People who interact with OmnIAtix Chat through channels enabled by the Customer.
Website Visitors: People who browse the OmnIAtix Chat website.

Important: OmnIAtix Chat acts as Data Controller for Your Business, Customer Employees and Website Visitors data. However, for End Users data, OmnIAtix Chat acts as Data Processor, with Your Business being the Data Controller of such data.

2. Personal Data

2.1. Purpose of Personal Data Processing

OmnIAtix Chat, in its commitment to privacy and personal data protection, informs that personal data collected or received during interaction with our services —including, but not limited to, name, surname, contact information, and usage preferences— may be stored both structured and unstructured in digital records.

The collection and processing of this data has the following main purposes:

Provide, manage and improve services offered to Your Business and/or Your Business Customers.
Facilitate effective communication between Your Business and Your Business Customers through available platform channels.
Personalize and optimize the platform usage experience for Your Business and Customer Employees.
Ensure security, integrity and operability of our services, including prevention of fraudulent activities or misuse.
Comply with legal and regulatory obligations applicable to our services and business operations.
Develop and improve our services through statistical analysis and market studies.

2.2. Types of Personal Data Processed

The personal data we collect, store and process varies according to the type of user and the nature of interaction with our services:

2.2.1. Your Business (Customer) Data

Contact and account information: company name, names and surnames of representatives, email addresses, phone numbers, postal addresses.
Financial and billing information: bank details, payment history, tax information necessary for commercial relationship management.
Contractual data: information related to contracted services, specific terms and conditions, and any additional agreements.
Communications information: correspondence records, support requests, feedback and service-related communications.

2.2.2. Customer Employees Data

Identity and contact information: name, surname, job position, professional email address, professional phone number.
Access and usage data: access credentials, platform activity logs, configurations and usage preferences.
Performance and activity data: performance metrics, managed interaction history, response times, evaluations and feedback.

2.2.3. End Users Data (Your Business Customers)

Important note: For this data, OmnIAtix Chat acts as Data Processor, with Your Business being the Data Controller.

Identity and contact information: name, surname, email address, phone number, social media identifiers and other communication channels.
Communications content: text messages, voice, images and other content shared through communication channels integrated in the platform.
Preferences and behavior data: communication preferences, interaction history, frequent queries, products or services of interest.
Communications associated metadata: date, time, interaction duration, channel used, access device.

2.2.4. Website Visitors Data

Technical information: IP address, browser type, Internet service provider, operating system, approximate location data.
Navigation data: pages visited, time spent, links accessed, search terms used on the site.
Form data: information voluntarily provided in contact forms, newsletter subscription, demo or service trial requests.
Cookies and similar technologies data: according to what is specified in our Cookie Policy.

3. Legal Basis for Processing

The processing of your personal data is based on the following legal bases:

3.1. Contract Performance

We process your data when necessary to fulfill our contracted services.

3.2. Legitimate Interest

We process data to improve our services, ensure security and conduct business analysis.

In some cases, we request your explicit consent, especially for marketing and non-essential cookies.

3.4. Legal Compliance

We process data when required by law or applicable regulations.

4.1. Service Providers

We share data with providers who help us operate our services:

Hosting and cloud storage providers
Analytics and monitoring services
Payment processors
Customer support services

4.2. Legal Requirements

We may disclose information when required by:

Court orders or legal processes
Government investigations
Protection of our legal rights

4.3. Business Transfers

In case of merger, acquisition or asset sale, your data may be transferred as part of the transaction.

5. Data Security

5.1. Security Measures

We implement appropriate technical and organizational measures:

Data encryption in transit and at rest
Access controls and authentication
Continuous security monitoring
Regular security audits

5.2. Data Retention

We retain your personal data only for the time necessary to:

Fulfill the purposes for which it was collected
Satisfy legal and regulatory requirements
Resolve disputes and enforce our agreements

6. Your Rights

Under applicable data protection laws, you have the following rights:

6.1. Right of Access

You can request information about what personal data we process about you.

6.2. Right of Rectification

You can request correction of inaccurate or incomplete data.

6.3. Right of Erasure

You can request deletion of your personal data in certain circumstances.

6.4. Right of Restriction

You can request that we limit the processing of your data in certain situations.

6.5. Right of Portability

You can request to receive your data in a structured, machine-readable format.

6.6. Right of Objection

You can object to the processing of your data for certain purposes.

6.7. Exercise of Rights

To exercise any of these rights, contact us at [email protected].

7. International Transfers

Your data may be transferred and processed in countries outside your jurisdiction. When this occurs, we implement appropriate safeguards such as:

Approved standard contractual clauses
Adequacy certifications
Other recognized protection measures

8. Minors

Our services are not directed to minors under 16 years of age. We do not knowingly collect personal data from minors without appropriate parental consent.

9. Changes to This Policy

We may update this policy periodically. We will notify you of significant changes through:

Notice on our website
Email (if you have an account with us)
Other appropriate means

10. Contact and Data Protection Officer

For any inquiries related to this privacy policy, you can contact us at:

By email: [email protected]
By phone: +54 9 223 688 1097
By mail: Millán 967, 7600, Mar del Plata, Argentina

Information about personal data processing in OmnIAtix Chat